Privacy Policy

Dowels 4 Africa is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

We collect personal information that you provide to us directly, such as when you submit a contact form, request a quote, or correspond with us. This may include your name, company name, email address, phone number, and the details of your enquiry or order. We may also collect limited technical information automatically, such as your IP address and browsing activity, to help us operate and improve the website.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes;
• Process, fulfil and manage your orders;
• Communicate with you about your order or our products;
• Maintain our business records and meet legal obligations;
• Improve our website, products and customer service.

3. Lawful Basis

We process your personal information where it is necessary to respond to your request, to fulfil a contract with you, to comply with a legal obligation, or where you have given us consent. You may withdraw your consent at any time by contacting us.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business — such as delivery providers, payment processors and IT service providers — strictly for the purposes described in this policy. These parties are required to keep your information secure and to use it only as instructed.

5. Website Security & reCAPTCHA

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. Our forms are protected by Google reCAPTCHA to prevent spam and abuse; your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

7. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you;
• Request that we correct or update inaccurate information;
• Request that we delete your information, subject to legal limits;
• Object to the processing of your information in certain circumstances;
• Lodge a complaint with the Information Regulator.

8. Cookies

Our website may use cookies and similar technologies to ensure it functions properly and to understand how visitors use it. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if you do.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of your rights, please contact us at sales@dowels4africa.co.za or via our contact page.